Privacy Policy

Vintage Foods (“Company”, “we”, “us”, or “our”) is a proprietorship firm based in Kolkata, West Bengal, India, engaged in the sourcing, manufacturing, packaging, and sale of spices, nuts, and seeds. This Privacy Policy (“Policy”) describes how we collect, use, and protect your personal information when you access or use our website, purchase products, or otherwise interact with us (collectively, the “Services”).

By visiting our website or providing us with your personal information, you agree to the practices described in this Privacy Policy. If you do not agree, you may withdraw your consent by contacting us as set forth below, or refrain from using our Services.

1. INFORMATION WE COLLECT

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, and any other details you provide while registering, purchasing, or filling out forms.

• Payment Information: Payment processing is handled by secure third-party gateways. We do not store your debit/credit card details.

• Usage Data: Information such as IP address, browser type, operating system, access times, and pages visited.

• Cookies & Tracking: We use cookies and similar technologies to improve your browsing experience, analyze website usage, and display relevant offers.

2. HOW WE USE YOUR INFORMATION

We use your information for purposes including but not limited to:

• Processing and fulfilling your orders.

• Communicating with you regarding products, promotions, and updates.

• Improving our products, services, and website functionality.

• Record-keeping and compliance with applicable laws.

• Handling complaints, returns, and customer support.

• Marketing and promotional activities (only if you consent).

3. DISCLOSURE OF INFORMATION

We do not sell, rent, or trade your personal information. However, we may share it with:

• Service Providers: Third-party partners who assist in payment processing, logistics, and technical support.

• Legal Authorities: If required to comply with law, regulation, or government requests.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. DATA RETENTION

We retain personal information only as long as necessary for the purposes stated in this Policy, or as required by law. You may request deletion of your data by contacting us, subject to legal and contractual obligations.

5. SECURITY

We implement reasonable technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access, hacking, or data breaches.

6. YOUR RIGHTS

As a user, you have the right to:

• Access the personal information we hold about you.

• Request correction or updates to your data.

• Request deletion of your data (subject to legal requirements).

• Opt-out of promotional communications at any time.

To exercise these rights, please contact us at the details provided below.

7. CHILDREN’S PRIVACY

We do not knowingly collect information from children under the age of 16. If you are a parent or guardian and believe that your child has provided personal data, please contact us so that we may delete such information.

8. COOKIES POLICY

We use cookies for:

• Website performance and security.

• Analytics to understand usage trends.

• Improving user experience.

You may disable cookies in your browser settings, but some parts of the website may not function properly without them.

9. ELECTRONIC COMMUNICATION

By providing your contact details, you consent to receive communication from us through Email, SMS, WhatsApp, or calls, even if your number is on DND. These communications may include order confirmations, shipping updates, promotional offers, or policy changes.

10. GOVERNING LAW & JURISDICTION

This Privacy Policy shall be governed by and construed in accordance with the laws of India, and the courts of Kolkata, West Bengal shall have exclusive jurisdiction over any disputes arising from it.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on our website, and continued use of our Services after changes constitutes acceptance of the updated Policy.

12. CONTACT INFORMATION

If you have questions, requests, or grievances regarding this Privacy Policy, please contact us:

📍 Vintage Foods, Kolkata, West Bengal, India

📧 vintagefoods04@gmail.com

📞  +91 90733 78511